Jason's New Blog

I know, after years of being asked to blog about communication, I've finally broken down and created a new blog. Please take a second and see what's going on with me, my research, or my opinions about various issues related to human communication, organizational communication, or workplace learning and human performance imrpovement. More...


Over the next few months, I have a number of new books coming out. In July, the 6th Edition of Communication Apprehension, Avoidance, and Effectiveness coauthored with Virginia P. Richmond and James McCroskey will be available (Published by Allyn & Bacon). In November the two-volume set on Workplace Communication published by Praeger will be available. Also in November, look for the 2nd edition of Quantiative Research Methods for Communication.

Workplace Communication for the 21st Century:

 

Tools and Strategies that Impact the Bottom Line

 

 

 

 

 

 

 

 

 

Volume One: Internal Workplace Communication

 

Chapter 1: Communicating within the Modern Workplace: Challenges and Prospects
Jason S. Wrench


Chapter 2: Ethics Matters: Why Ethical Communication Makes a Difference in Today’s Workplace
Janie M. Harden Fritz

 


Chapter 3: Creating a Productive Workplace Culture and Climate: Understanding the Role of Communication and Socialization for Organizational Newcomers
Corey Jay Liberman


Chapter 4: Effective New Employee Socialization
Patricia M. Sias and Erin B. Gallagher


Chapter 5: Communicating Accurate and Timely Information around the Workplace
Tamara L. Gillis


Chapter 6: Diversity Matters: Harnessing the Power of Diversity for Your Organization
Donnalyn Pompper


Chapter 7: Men and Women Communicating in the Workplace: Why Gender Differences Matter and Make Organizations More Effective
Janice Walker Anderson


Chapter 8: Leading through Our Words and Behaviors
Deborah J. Barrett


Chapter 9: Leading Only Happens When People Follow: Fostering a Culture of Followership
Michael Z. Hackman and Jane Hackman


Chapter 10: Managing Workplace Talent through Mentoring and Coaching: Getting Beyond Buzzwords to Practices That Work
Paul E. Madlock


Chapter 11: Understanding Work Group Dynamics: Effectively Getting People to Work Cohesively in Small Groups
Scott A. Myers, Stephanie Shimotsu, and Christopher J. Claus


Chapter 12: Don’t LOL at My E-Mail: Using Technology to Enhance Workplace Communication, Not Destroy Workplace Communication
Shannon M. Brogan, Erin E. Gilles, and Janice L. Bowers


Chapter 13: Working with You Is Killing Me: Learning How to Effectively Handle Workplace Conflict
Ruth Anna Abigail and Dudley D. Cahn


Chapter 14: Bullies Coming out of the Schoolyard and into the Boardroom: Combating Abusive Workplace Communication
Joel H. Neuman and Loraleigh Keashly


Chapter 15: Making Sure Your Workplace Communication Works: Determining the ROI on Workplace Communication Campaigns
Jason S. Wrench

 

 

 

 

Volume 2: External Workplace Communication

 

Chapter 1: How Strategic Workplace Communication Can Save Your Organization
Jason S. Wrench


Chapter 2: Protecting Reputation and Preventing Crisis: The Strategic Use of Issue Management
Tony Jaques

 

 

 


Chapter 3: The Art of Business Presentations: Communicating Effectively before Various Stakeholders
Mary L. Kahl


Chapter 4: Customer Service with a Smile: Creating a Climate Where Customers Come First
Tina A. Coffelt


Chapter 5: Selling Yourself or Your Product Starts with Communication
Jackson Hataway


Chapter 6: Marketing for the 21st Century: Thinking through Current Marketing Trends that Will Effectively Position Your Organization
Erin E. Gilles, Shannon M. Brogan, Doreen M. S. Jowi, and Jason S. Wrench


Chapter 7: Facebook, Twitter, LinkedIn, and Blogs Oh My! Social Media and Web 2.0: Using Today’s Cutting -Edge Social Technology to Enhance Your Organization
Catherine Karl Wright


Chapter 8: You Are What You Brand: Managing Your Image and Reputation
Don W. Stacks


Chapter 9: Building and Maintaining Stakeholder Trust
Pamela Shockley-Zalabak and Sherwyn Morreale


Chapter 10: Every Organization Faces Risk, But Effectively Communicating Risk Is a Skill
LaKesha N. Anderson and Daniel L. Walsch


Chapter 11: Responding Effectively to Crises: Best Practices in Organizational Crisis Communication
Timothy L. Sellnow, Morgan Wickline, and Shari R. Veil


Chapter 12: I Read It on a Blog: Combating Rumors in the Age of Constant Communication
Kristin Roeschenthaler Wolfe


Chapter 13: Strategically Preparing for and Relating with the Media: Why Planning and Training Matter
Eric Bergman


Chapter 14: When People outside the Organization Need Information: Strategically Communicating with External Stakeholders
J. David Johnson and Anna Goodman Hoover


Chapter 15: Stopping the Island Mentality: Harnessing Communication during an Age of Globalization
Mary M. Meares